PAYMENT:

We currently accept al major credit cards and Paypal. All Paypal payments must have confirmed address or we will cancel and refund your order. Please make sure all payment information is correct and billing matches the card used in order to prevent any delays. We strictly enforce credit card safety and we do it to protect us and you (customer) from fraudulent transactions.

SHIPPING:

We ship all orders via USPS. All orders will receive a tracking number when item/s ship to email address provided at checkout. Please note that we ship from various warehouses so you will receive more than one package depending on items ordered from our various vendors. You will receive a tracking number for all and every item in your order. In addition, some items in your order may ship sooner than others, but rest assured that you will receive them. You will receive tracking number/s when orders process and this does not mean that items have left warehouse. Tracking will update once item/s leave warehouse so do not panic if items are not showing movement. It can take 4-5 business days for your item/s to leave warehouses, but we aim to get them out within 3 days. Please note this when ordering as some of our items are in high demand.

***Please note that we are not responsible for lost or stolen mail. Make sure you provide the correct address. This includes any apartment or building number. All stolen or lost mail that shows delivered, needs to be reported to post office. We are not responsible or at fault.***

WE SHIP WORLD WIDE!

RETURNS/EXCHANGES:

We do accept returns for exchanges or refunds. Please contact us using our contact form and provide name, order number, reason, and what you would like to exchange item/s for. No returns or exchanges after 5 days of receiving order. You are responsible for shipping items back to us at your expense. If we made a mistake with your order then we will gladly, send a return label.

REFUNDS:

Refunds are issued when items are not in stock or when items are returned to us. All cancellations come with a 15% fee to cover processing credit cards and restocking items. Please allow 2-3 business days for refund to process back to credit cards. If you paid with Paypal, there are no cancellation fees and refunds are instant.

NOTE: SHIPPING FEES ARE NON-REFUNDABLE.

PROMOTIONS, NEW VENDORS, ADVERTISING:

We love working with new brands and networking with other sites. Feel free to contact us for anything pertaining to this via our contact form.

DISCLAIMER

All trademarks, service marks, collective marks, design rights, personality rights, copyrights, registered names, mottos, logos, avatars, insignias and marks used or cited by this website are the property of their respective owners and this website in no way accepts any responsibility for an infringement on one of the above. 

COPYRIGHT COMPLAINTS

SNEAKERTHREADS.COM is a marketplace for various brands/vendors. We respect the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please contact us  and provide the information specified below:
  • A description of the copyrighted work that you claim has been infringed upon;
  • A description where the material that you claim is infringing is located on the site;
  • Your address, telephone number, and e-mail address;
  • A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
  • A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.
Email: Support@sneakerthreads.com
ITEMS OR PRODUCTS IN QUESTIONS WILL BE IMMEDIATELY TAKEN OFF SITE.